Out of an abundance of caution we have closed our administrative office and warehouses effective Saturday March 21 through Sunday April 5, 2020 with plans to resume operations on Monday April 6.

In advance of this temporary closure we took the following actions:

• Instructed our salespeople to limit contacts and contact length at their customers
• As requested, left product in a designated area vs. filling the parts shelves to limit contact
• Use of gloves when handling and delivering product
• For larger volume customers, increased inventory levels to satisfy anticipated sales volume during the two-week closure
• For customers that salespeople were unable to visit, contacts were made by phone to determine if any product was needed

If you have questions about our products or services, please use the following resources:

• https://www.bgprod.com/ – Basic reference information on products and services
• https://www.youtube.com/user/BGproducts/videos – Link to BG Products YouTube Video
• BG Advisor App – Available for both iPhone and Android the app provides much of the same information as the bgprod.com website.
• BG Dashboard – Over 2,000 of our customers have credentials that provide access to the BG Dashboard. On the Dashboard users can reference:
  • BG Certified – Online training and reference for service advisors and technicians
  • Service Guides – “How to” and other reference information including fluid capacity and fluid type information and identification of adaptors needed to perform services (Note: this is a BETA site so you may not find information for all vehicles and systems.)
  • SDS – Safety Data Sheets for all BG Products
  • Tech Tips – Searchable data base for technical assistance on performing BG Services

Note: If you don’t have and want login credentials please contact your salesperson or request credentials at info@dcsbg.com.  Provide:

• Name of your business and location
• Your first and last name
• Best contact phone number
• Email you want to use to register for login credentials

Although we won’t be in our offices or traveling, we will continue to be available by phone and email.   Please continue to contact your BG salesperson or anyone else in our organization you normally look to for support.  The response may not be immediate, but we will get back to you in 24 hours or less.

In addition, if you have any other question relative to BG or Deposit Controls but don’t know who to contact, please email info@dcsbg.com with details of what you need and that request will be forwarded to the appropriate person.

Finally, we know our customers are strong and resourceful and we look forward to resuming normal operations and working with you in the very near future to continue driving parts and service revenue and profits.

Thank you and best wishes for the health and wellbeing of you, your organization and your family.